Terms of service
Last updated: 11 July 2026
These Terms and Conditions apply to all purchases made through the BirninghamBay website. BirninghamBay is located at Dijkgraaf Grootweg 28, 1619 BV Andijk, the Netherlands, and can be contacted via birninghambay@gmail.com.
1. Applicability
By placing an order, you agree to these Terms and Conditions, as well as our Returns Policy, Shipping Policy, Payment Policy, Privacy Policy and Cookie Policy.
2. Product information
We make every effort to describe our products accurately and provide up-to-date information. Colours may vary slightly depending on your screen or device. Typographical errors, pricing errors and inaccuracies may occur; no rights can be derived from such errors.
3. Orders and payment
Orders will only be processed once full payment has been received. The available payment methods, processed through Shopify Payments, may vary depending on the country. Customers are responsible for checking which payment methods are available for their location.
4. Processing and delivery
- Processing time (dispatch): 1 to 3 business days.
- Shipping time after processing: 1 to 7 business days, depending on the location.
- Orders are shipped directly from our supplier in China; customs charges may apply.
- The stated delivery times are indicative. Delays caused by high order volumes, public holidays or customs procedures do not give the customer the right to cancel the order or request a refund.
5. Returns and cancellations
Please refer to our separate Returns Policy for all applicable conditions. Orders cannot be cancelled after they have been placed, and a refund or chargeback cannot be initiated before the item has been received.
6. Liability
We are not responsible for loss or damage during shipping if the tracking information indicates that the package was delivered to the address provided by the customer. Our liability is in all cases limited to a maximum of the purchase price of the relevant item. Please always check your address details carefully before completing your order.
7. Intellectual property
All content on the website, including text, photographs, logos and design, is the property of BirninghamBay and may not be used without prior written permission.
8. Complaints procedure
Complaints can be submitted in writing to birninghambay@gmail.com. We aim to respond within 5 business days. For complaints regarding size, fit or quality, please always include clear photographs and a description of the issue.
9. Governing law
These Terms and Conditions are governed by Dutch law. Any disputes will be submitted to the competent court in the district where BirninghamBay is established, unless mandatory law provides otherwise.