Terms of service

Last updated: 1 November 2026

These Terms and Conditions apply to all purchases made through the Rita Hartwell Fashion website. Rita Hartwell Fashion is a trading name of BlenToGo VOF, registered with the Dutch Chamber of Commerce (KvK) under number 42028209, VAT number NL869374540B01. We are located at Dijkgraaf Grootweg 28, 1619 BV Andijk, the Netherlands, and can be contacted via ritahartwellfashion@gmail.com.

1. Applicability

By placing an order, you agree to these Terms and Conditions, as well as our Returns Policy, Shipping Policy, Payment Policy, Privacy Policy and Cookie Policy.

2. Product information

We make every effort to describe our products accurately and provide up-to-date information. Colours may vary slightly depending on your screen or device. Typographical errors, pricing errors and inaccuracies may occur; no rights can be derived from such errors.

3. Orders and payment

Orders will only be processed once full payment has been received. The available payment methods, processed through Shopify Payments, may vary depending on the country. Customers are responsible for checking which payment methods are available for their location.

4. Processing and delivery

• Processing time (dispatch): 1 to 4 business days.
• Delivery time after dispatch: 4 to 8 business days. Most orders arrive within 5 to 12 business days of ordering.
• Orders are shipped directly from our supplier in China with tracking.
• If your order has not arrived within 20 business days, we will send a replacement or give you a full refund, whichever you prefer. See our Shipping Policy.

5. Returns and cancellations

You can cancel your order free of charge at any time before it has been dispatched. After delivery, you have 14 days to return an item without giving a reason. Please see our Returns Policy for how this works.

6. Liability

Please check your address details carefully before completing your order. If tracking shows your parcel as delivered but you cannot find it, contact us within 7 days and we will investigate with the carrier. Nothing in these terms limits our liability where the law does not allow it, or affects your statutory rights.

7. Intellectual property

All content on the website, including text, photographs, logos and design, is the property of Rita Hartwell Fashion and may not be used without prior written permission.

8. Complaints procedure

Complaints can be submitted in writing to ritahartwellfashion@gmail.com. We reply within 24 hours. For complaints regarding size, fit or quality, please always include clear photographs and a description of the issue.

9. Governing law

These Terms and Conditions are governed by Dutch law. If you live in the United Kingdom, you keep the protection of the mandatory consumer law of the UK, and you may bring a claim in the courts of the part of the UK where you live. Nothing in these terms affects your statutory rights.