Shipping policy
Last updated: 1 November 2026
We aim to deliver your order to you as quickly and accurately as possible. Below you will find all the information about our shipping and delivery policy.
1. Delivery time at a glance
- Processing: 1 to 4 business days. Your order is prepared and handed to the carrier.
- Delivery: 4 to 8 business days after dispatch.
- In total: most orders arrive within 5 to 12 business days of ordering.
During busy periods, such as the weeks before Christmas, and around public holidays, delivery can take a few days longer. If that happens, we will let you know by email.
2. Tracking
As soon as your order has been dispatched, you will receive an email with a tracking link. You can also follow your parcel at any time on our Track your order page.
3. Shipping method and origin
To reduce waste and minimise CO₂ emissions, we ship orders directly from our supplier in China using a tracked service. Your parcel is handed to a UK delivery company for the final part of its journey.
4. Shipping costs
Delivery to the United Kingdom is free on every order.
5. If your parcel is late
- If your order has not arrived within 15 business days of ordering, please email us at ritahartwellfashion@gmail.com. We will check with the carrier and keep you updated.
- If it has still not arrived after 20 business days, we will send a replacement or give you a full refund, whichever you prefer.
6. Delivered but not received
- Some parcels are left with a neighbour, in a safe place or at a collection point. Your tracking link shows where.
- If tracking shows your parcel as delivered but you cannot find it, please email us within 7 days. We will investigate with the carrier.
- Please check your address details carefully when ordering. If you notice a mistake, email us as soon as possible, ideally within 24 hours, so we can correct it before dispatch.
7. Contact
Rita Hartwell Fashion – Dijkgraaf Grootweg 28, 1619 BV Andijk, the Netherlands – ritahartwellfashion@gmail.com