Shipping policy
Last updated: 11 July 2026
We aim to deliver your order to you as quickly and accurately as possible. Below you will find all the information about our shipping and delivery policy.
1. Processing time (dispatch)
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking number by email.
2. Delivery time
After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, public holidays or due to customs procedures.
3. Shipping method and origin
To reduce waste and minimise CO₂ emissions, we ship orders directly from our supplier in China. Depending on the destination country, customs charges may apply. Our shipping partner is DPD.
4. Shipping costs
Shipping costs are displayed at checkout and depend on the weight, destination and selected shipping method.
5. Tracking – customer responsibility
- The customer is responsible for monitoring the tracking information through our website and the link provided by email.
- The customer is responsible for checking whether the package will be delivered to their home or to a collection point, and for collecting it from the collection point if necessary.
- If delivery takes longer than expected or there is an issue with your shipment, please always contact us first at birninghambay@gmail.com instead of immediately initiating a chargeback or refund request.
6. Responsibility during shipping
- If the tracking information indicates that the package has been delivered, responsibility for the package lies with the customer.
- Please check your address details carefully. Any errors must be reported to us within 24 hours of placing your order by contacting birninghambay@gmail.com.
7. Contact
BirninghamBay – Dijkgraaf Grootweg 28, 1619 BV Andijk, the Netherlands – birninghambay@gmail.com